Help and support

Download Hajjiri Heart for Android from Google Play. The iPhone app is coming soon to the App Store. Accounts are for clinic patients aged 18 and over, using a clinic-issued activation code.

Yes. The personal tools are designed for anyone who wants to organise personal notes or prepare for a visit with any doctor. You will not need a Hajjiri patient account. They are currently being tested for an upcoming update and are not yet in the public download. The Android app currently on Google Play is for registered clinic patients; the iPhone release is coming soon.

The clinic connects your email to your record and gives you a one-time registration code. Enter that code, verify the code sent to the clinic-connected email, choose a password, add two emergency contacts and review your consent choices. If your email or code is wrong, call the clinic.

Use Forgot password on the sign-in screen. Check your spam folder and that you are opening the email address held by the clinic. If you no longer have that inbox, call the Health Line so the clinic can verify your identity. Never share a password or verification code.

The clinic books your visits. Call or send a clinic message to arrange a new time. Your appointments appear in the app in Amman time. Where Cancel visit is available, confirm it in the app; cancelled visits remain in History. For tests or procedures managed by the clinic, contact the team.

For a scheduled video visit, open the appointment when joining becomes available. Review the visit consent, check your microphone and camera, then join. Camera use is optional. If you cannot connect, call the clinic to arrange an alternative.

The optional patient assistant explains your available results, medicines and appointments in plain language. It does not diagnose, prescribe or change treatment. Your care team makes clinical decisions. You can start a new conversation or turn the assistant off from More.

Open More, then Notifications, and check the app and phone permissions. Focus or Do Not Disturb can silence alerts. Internet access is needed for new clinic alerts. Medication reminders depend on your saved schedule and device settings. Check the app directly if an alert does not arrive.

The clinic does not sell your records or use them for advertising. Authorized care staff can access the records needed for their work. Patient N-AI conversations are private from staff. The privacy policy explains service providers, overseas processing, retention and your choices.

Your name and phone number are used for emergencies related to the patient’s care, not routine alerts or marketing. Contact the clinic to access, correct, remove, restrict or object to use of your details. You do not need the patient’s app or password. Requests are free.

Open More, then Delete my account, and confirm using the code sent to your verified email. You can also contact the clinic. We respond within 15 working days. Some clinical records and audit records must be retained; the account-deletion page explains what stays.

Call 911 immediately. The app is not for emergencies and clinic chat is not monitored around the clock. For urgent but non-emergency concerns, call the Health Line.